Name of business establishment

Hanyu.no.obasanchi

Address

〒348-0041 Saitama Prefecture, Hanyu City, Kamishingo 5893

Phone Number

Will be disclosed without delay upon request

Email Address

hanyu.no@obasanchi.com

Chief Operating Officer

Fumie Sato

Additional Charges (e.g., service fees)

・Transaction fee at the time of payment
・Transaction fee at the time of refund

Exchanges & Returns (Refund Policy)

Refunds, when applicable, will be issued after deducting payment and refund processing fees.

Transaction Period

Delivery will be prepared once the reservation confirmation email is sent. The facility can be used from the specified time on the check-in day.

Cancellation Policy

・Up to 15 days before the reservation date: Free of charge
・14 to 8 days before: 50%
・7 days to the day of use (including no-show): 100%

Payment Method

– Online credit card payment at the time of reservation (accommodation fee, including experiences)
– On-site cash payment (optional services only)
– On-site credit card payment (optional services only)
– On-site QR code payment (optional services only)

Payment Timing

– Online payment: Processed immediately at the time of reservation
– On-site payment (optional services): Payment is required on the day of use

Prices

The prices are listed on the Experience page